Who we are
Our website address is: https://volumeair.com.au/
Our Commitment to Your Privacy
At Volume Air Conditioning, we believe your home should be a sanctuary of comfort and safety. That same principle applies to your personal information. Founded by Jonothan, our entire business is built on trust, transparency, and doing things the right way. This privacy policy is our promise to you. It explains in plain English how we handle your information with the same care and respect we show your home. Our goal is to make this process as clear and stress-free as everything else we do.
What Information We Collect and Why
To provide our “Peace of Mind Promise” and install the perfect heating or cooling solution for your family, we need to collect a few details. We only ask for what’s necessary to get the job done right.
- Your Contact Details: This includes your name, address, phone number, and email. We need this to schedule a visit, provide you with our free, same-day quotes, communicate with you about your installation, and find your home on the day.
- Information About Your Home: To design a system that’s perfectly sized for your space, we’ll ask about your home’s layout, existing systems, and your family’s comfort needs. This ensures we recommend a solution that delivers powerful, reliable comfort without wasting energy.
- Payment Information: When you decide to go ahead with a job, we will need to collect payment details to process the transaction securely.
- Website Usage Information: When you visit www.volumeair.com.au, we may collect anonymous information about how you use the site. This helps us understand what’s working and how we can improve our online experience for all our customers. We use common tools like cookies for this (more on that below).
Putting Your Information to Work for You
We use your information to deliver the friendly, expert service you expect from Volume Air Conditioning. This includes:
- Providing Quotes & Expert Advice: To visit your property, assess your needs, and give you transparent, on-the-spot quotes.
- Scheduling and Performing Installations: To book your job at a convenient time and carry out the installation with meticulous care.
- Managing Your Service: To register your 7-Year Workmanship Warranty, process payments, and manage your “Volume Control” Annual Maintenance Plan if you choose to sign up.
- Processing Rebates: To help you access programs like the Victorian government rebate for replacing old heaters, making your upgrade even more valuable.
- Staying in Touch: To answer your questions, provide follow-up support, and occasionally send you helpful tips or information about our services. You can, of course, opt out of marketing messages at any time.
When We Might Share Your Information
Your trust is our most important asset, and we don’t sell your personal data. However, to complete your project to the highest standard, we sometimes need to share certain details with our trusted partners. This is only ever done to deliver the service you’ve requested.
These partners include:
- Our Suppliers: We may need to provide your delivery address to our partners at leading brands like Daikin, Mitsubishi Heavy Industries, or Samsung to order your new system.
- Trusted Subcontractors: For larger jobs or during peak season, Jonothan may bring in other licensed and accredited technicians who work under his direct guidance and share our commitment to quality.
- Government and Energy Bodies: When applying for rebates on your behalf, we need to share the required information with the relevant agencies.
- Payment Processors: To securely process your payments.
- Our Business Tools: We use professional software for things like job management (CRM) and accounting, which securely stores customer information.
We ensure that any third party we work with is as committed to protecting your privacy as we are.
Keeping Your Information Safe
We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Access to your information is restricted to Jonothan and his immediate team who need it to do their jobs.
Cookies and How We Use Them
A cookie is a small file that our website places on your computer to help it remember who you are. We use them to make our website easier to use and to understand how visitors interact with it. For example, they can help us see which of our services are most popular. This information is anonymous and helps us improve our site for everyone. You have full control over cookies and can disable them in your web browser settings if you prefer.
Your Control Over Your Information
You are in control of your personal information. In line with Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that you believe is inaccurate or out of date.
- Unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link or by contacting us directly.
To exercise any of these rights, please get in touch using the details below.
Links to Other Websites
Our website may contain links to other sites, such as our suppliers or government rebate programs. Once you click on one of those links, you leave our site, and this privacy policy no longer applies. We recommend you review the privacy policy of any website you visit.
Updates to This Policy
As our business grows and things change, we may need to update this policy from time to time. We will post any changes on this page and note the date it was last updated.
Got a Question? Get in Touch.
If you have any questions at all about our privacy policy or how we handle your information, please don’t hesitate to reach out. We believe in total transparency and are always happy to chat.
Volume Air Conditioning
Run by: Jonothan
ABN: 54 668 721 024
Address: 305/285 Neerim Road, Carnegie, VIC, 3163
Email: info.volumeairconditioning@gmail.com